Returns Policy

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of products purchased from us.

Change of mind (allowed)

If you change your mind about buying our products, we will give you a full refund or exchange, on these conditions:

• Time: You must return the product within 10 days of when you bought it.
• Proof of purchase: You must show proof of purchase, e.g. your original receipt, online tax invoice, bank statement or credit card statement.
• Original condition: The product must be unopened, unused, undamaged, unaltered, unworn, unwashed and in its original condition. The product must still have all original labels, tags, packaging, shrink wrap and seals intact. The product must be returned together with all manuals, accessories and documentation (including certificates) that came with it.
• Bonus items: The product must be returned together with any gift, bonus item or bundled product that came with it. If you cannot return the gift, bonus item or bundled product in its original condition, its value will be deducted from the refund.
• Refund method: We will only refund the price using the original payment method.
• No proof of purchase: If you cannot show adequate proof of purchase, we may in our absolute discretion give you an exchange to the value of the current price of that product if all of the other conditions set out above are satisfied, we are satisfied that you bought the product from us, you show us current photo identification and agree to us verifying your signature and recording your full name, address and the type and number of your identification document.]

Faulty products — major problems

You can obtain a refund or exchange if there is a major problem with a product, i.e. the product:

• would not have been bought by a reasonable consumer who knew about the problem;
• is significantly different from the description, sample or demonstration model (if it was sold by description or by reference to a sample or demonstration model);
• is substantially unfit for its usual purpose, and it cannot be fixed easily in a reasonable time;
• is unfit for your particular purpose which you told us about, and it cannot by fixed easily in a reasonable time; or
• is unsafe.

If there is a major problem with a product and you choose to keep it, we will compensate you for any fall in the value of the product below the price you paid.

Faulty products — minor problems

If there is a minor problem with the product which cannot be fixed, you can obtain a refund or exchange or ask us to compensate you for any fall in its value below the price you paid.

If there is a minor problem with the product which can be fixed, we will repair or exchange the product, or refund the purchase price within a reasonable time. If we do not do so in a reasonable time, you can require us to refund the purchase price or exchange the product, or you can have the product repaired or replaced with an identical product and we will pay the reasonable costs of you doing so.

Data may be lost when electronic products are repaired. This includes, but is not limited to, photos, other images, music, video, messages, files and telephone numbers. Please backup all your data and delete any data that you do not want anyone else to see before giving your electronic product to us to repair. The person who checks or repairs the product may need to see the data while they do their job. We are not responsible for any loss of data.

Refurbished parts may be used to repair the product.

Faulty products — other terms and conditions

• Proof of purchase: You must show your proof of purchase (e.g. your original receipt, online tax invoice, bank statement or credit card statement) when asking us to refund, exchange or repair a faulty product.
• No proof of purchase: If you cannot show adequate proof of purchase, we will repair the product or give you an exchange to the value of the current price of that product if all of the other applicable conditions relating to faulty products are satisfied, we are satisfied that you bought the product from us, we are satisfied that there is no fraud affecting the transaction, you show us current photo identification and agree to us verifying your signature and recording your full name, address and the type and number of your identification document.
• Refund method: We will only refund the price using the original payment method.
• Misuse, neglect, accident etc: If the product is faulty because of neglect, abnormal use, your actions or an accident that happened after you bought it, we do not need to repair, exchange or refund it. We may investigate the fault ourselves, or send the product back to the manufacturer or their repair agent for investigation.
• Alert about fault: If you were alerted about the fault before you bought the product, we do not need to repair, exchange or refund it.
• Condition of product: If there is a fault with the product, it does not matter whether the product is opened, used, altered, worn, washed or in its original condition, packaging or shrink wrap or bearing original labels, tags or seals. The product must still be returned together with all manuals, accessories and documentation (including certificates) that came with it.
• Time: You should return the product within a reasonable time in which it would be expected that the fault would become obvious, in light of the type of product, your likely use of it, the length of time it would reasonably be used and the amount of use reasonably needed before the fault becomes apparent. We are not required to refund or exchange the product after this time.
• Bonus items: The product must be returned together with any gift, bonus item or bundled product that came with it. If you cannot return the gift, bonus item or bundled product in its original condition, its value will be deducted from the refund.

Privacy

We will ask you for relevant information when you return a product. If you do not provide this information, we may not be able to process your request for a refund, exchange or repair. Your information will be stored securely for a reasonable time, and used in accordance with our Privacy Policy [insert link]. Among other things, we may use your information to investigate and protect against fraud, and for analysis. We may disclose your information if required by law, or the order of a court or tribunal.

Governing law

This Returns Policy is governed by and construed in accordance with the law of Western Australia. We submit and you submit to the non-exclusive jurisdiction of the courts of that jurisdiction.

Definitions

• • We or Us means Rising Falcon Pty Ltd ACN 630 276 069
• • You means the consumer.

Returning products bought online

• Inspect on delivery: When you receive or collect the product, please check it immediately. Please check that you are satisfied with it, that it is of acceptable quality and matches the description, sample or demonstration model.
• • Delivery charges — change of mind: If you return the product due to a change of mind, we will not refund the delivery charges. You must pay all the delivery charges to return the product, including any taxes or currency conversion. [You must insure the product during the return delivery.]
• • Delivery charges — faulty product: If the product was faulty, damaged in transit, wrongly described, different from the sample or demonstration model or unfit for its usual purpose or intended and disclosed purpose, we will refund the delivery charges. We will pay for the delivery charge to return the product. However, if we assess that the product was faulty because of neglect, abnormal use, your actions or an accident that happened after you bought it, you must pay for both the original and return delivery charges.
• Bulky products, etc: If you cannot easily return a faulty product to us because of the fault, because it is too big or because it has been installed in a building, please contact us on 08 9433 2211. We will come to inspect the product.
• Time of returns: For change of mind refunds, we must receive the returned product within 15 days of when you bought it. Please allow 4 days for postage.
• Time of refunds: You will normally receive the refund within [3–5 days] after we have received the returned product and emailed to tell you that we are satisfied that it meets this Returns Policy.
• Rejection of return: If we assess that the product does not meet this Returns Policy, we will contact you and then return the product to you. You must pay the delivery charge for us to return the product to you.
• Exchanges: You cannot exchange products that you bought online when you are returning them by post. You must request a refund, and then buy the other product that you want.

Questions

If you have any questions, please contact us on sales@falconseeds.com.au.